GENERAL INFORMATION & POLICY

ORDERING: Please state the quantity, catalog number and description of each item, preferably in that order, to avoid any delays and help speed up the processing of your order. Whenever possible, always order by standard carton packs. This will speed up the processing of your order as well as give you the benefit of the quantity pricing and packaging.

COUNTER SERVICE: Customers are welcome to visit our showroom where overstocks, close-outs, and new items are available. Orders for will-call must be phoned in a minimum of 3 hours in advance in order to avoid a long waiting period once you arrive. Counter Service is available from 8:00 AM to 4:15 PM Monday thru Friday.

HARD TO FIND PARTS: We will be happy to try to locate any item not in our catalog. We have access to the best manufacturers, both foreign and domestic. There is a $75.00 minimum per item. Please ask for our “Special Order Department”.

PRICES: Prices quoted are F.O.B. our warehouse and are subject to change without notice. All prices are subject to State and Federal taxes. State Sales Tax will be added to all orders unless an up-to-date resale card is on file.

MINIMUM CHARGE: There is an additional service charge of $15.00 (handling and billing costs) for any order which is less than $50.00.

STOCK ITEMS: Illustrations or photographs are for identification purposes only and do not necessarily represent the product of a specific manufacturer.

BACK ORDERS: Back orders with a value of less than $25 are automatically canceled. All items not shipped are automatically placed on back order. If you do not wish to receive back orders, please notify us and your request will become part of your file. We will FAX to you any available back orders that we are able to ship. Please indicate which items you still require and fax the worksheet back to us for immediate processing.
(All back orders are filled on a first come first serve basis so please respond quickly.)

SHIPMENTS: Please advise us as to how you prefer shipment. If no instructions are received we will use our best judgment.

PERFORMANCE: We will endeavor to meet all shipping schedules; however, in no event shall American-De Rosa Lamparts LLC pay any amount, whether identified as a penalty or as liquidated damages, for failure to meet a shipping schedule.

CLAIMS: All claims for defective merchandise must be made within 5 days of receipt of the order. No returns will be accepted without verbal or written permission in which an RGA (Return Good Authorization) Number will be issued. This RGA# is valid for 30 days only and must be clearly marked on each carton to be returned. An itemized list of the merchandise and the original invoice number must accompany all returns. An RGA# must be obtained before any Counter Service return is accepted.

RETURN POLICY: Returns of defective, broken or damaged merchandise please see Claims above. For all items that have been picked and sent in error, please see Claims above.
The return of items that are shown in our catalog will only be accepted within 30 days of invoice. Within the 30 day period you must obtain a RGA # either verbally or in writing. The RGA # is valid for 30 days without exception. Only returns with valid RGA numbers clearly marked on the outside of the box will be accepted, any return not clearly showing the RGA # on the box will be refused and sent back to the sender at their expense.
Any Return Authorization request for a single item that is greater than $500 in value is subject to an overstock review. Management reserves the right to deny any RGA based on the overstock review. Special orders are not returnable. We can only exchange defective special order merchandise, when applicable.
Please refer to the Restocking Charge section below for details of charges.

RESTOCKING CHARGE: There will be a 20% restocking charge, with a $30.00 minimum, for all merchandise returned unless the reason for the return was the fault of American-De Rosa Lamparts LLC Non-stock items are not subject to return. Currently stocked items must be returned WITHIN 30 DAYS. Merchandise will not be accepted for return if it will create an overstock position. See CLAIMS above for details.

TERMS: Open account terms are NET 30 DAYS from date of invoice.

FREIGHT ALLOWANCE: All orders are shipped freight collect. If your invoice is $500.00 or more, you may deduct the freight bill or 5% from the invoice, whichever is less, provided the invoice is paid within "30 Days". This applies to merchandise on hand at time of shipment only. You must attach a copy of the freight bill to your check when making payment for freight allowance.

PAST DUE ACCOUNTS: No orders will be shipped until all overdue balances are cleared. Overdue accounts are subject to a 1.5% per month finance charge.

CREDIT: Credit may be extended to a firm or individual only after submitting satisfactory trade and bank references including addresses, phone and account numbers where applicable. All information must be furnished in writing and signed by an authorized person.

CREDIT CARDS: For your convenience we now accept VISA, MASTER CARD and DISCOVER for all orders. A 1% bank charge or $3.00, whichever is less, will be applied to each transaction.

RETURNED CHECKS: A $25.00 service charge will be placed on all checks returned to us by the bank for non-payment. Once a check has been returned to us for non-payment, we will no longer honor checks from that individual or firm.

INITIAL ORDERS: Unless a credit application has been received, processed and approved, all initial orders will only be shipped when prepaid by credit card (VISA, MASTER CARD or DISCOVER) or paid in advance prior to shipment of merchandise.


Freight Policy

BREAKAGE OR DAMAGE: DO NOT REFUSE TO ACCEPT ANY SHIPMENT UNDER ANY CIRCUMSTANCES, AS THE FREIGHT COMPANY, U.P.S. OR FEDEX GROUND WILL CHARGE YOU FOR THE SHIPMENT BOTH WAYS.

REFUSED SHIPMENTS: Any Shipment that is refused in whole or in part will result in a 30% restocking charge as well as freight charges both ways. NO EXCEPTIONS

CARRIER: If you desire a specific carrier, please state this when placing your order. If no request is made, we will ship using our best judgement.

SHIPMENTS BY U.P.S. OR FEDEX GROUND: If merchandise is received damaged or with shortages proceed as follows:

1) Receive the shipment. Do not refuse the shipment, as you will be billed for the freight both ways.
2) Note all damage on the receipt and have the driver initial this before you sign the receipt.
3) Do not remove any damaged merchandise from the original carton until an inspection has been made or waived by U.P.S. or FedEx Ground.
4) Contact your local U.P.S. or FedEx Ground Customer Service and follow their instructions.
5) Notify American-De Rosa Lamparts referencing your invoice number. Once we receive the pertinent information from U.P.S. or FEDEX GROUND, we will issue a credit to your account.

SHIPMENTS BY MOTOR FREIGHT: American-De Rosa Lamparts, LLC carries good quality merchandise properly packed by
professional packers. Our responsibility for your order ceases once we turn it over, in good condition, to the freight carrier. If you receive your order with damage or shortages of merchandise proceed as follows:

1) Receive the shipment. Do not refuse the shipment as this will only bring about storage or re-delivery charges for which you will be responsible.
2) Inspect the shipment for damage and correct count prior to signing the receipt.
3) If any damage is visible, open the package and examine the extent of damages before signing the receipt.
4) The driver must note all damaged cartons and/or shortages on the Bill of Lading and/or delivery receipt before you sign for the shipment. Failure to follow these instructions will result in a loss of claim.
5) File a claim with the freight company to replace or reimburse your company for any damage or shortages. We will help you to file your claim if necessary. Our willingness to help does not constitute a transfer of any responsibility from you to us.

FREIGHT COMPANIES DO NOT ACCEPT SHIPMENTS WHICH ARE POORLY PACKED OR EVEN APPEAR DAMAGED. WE WILL ABSOLUTELY NOT ACCEPT ANY RESPONSIBILITY FOR ANY PORTION OF ANY TRANSPORTATION LOSS OR DAMAGE CLAIM.


EXCLUSION OF WARRANTIES / LIMITED WARRANTY: The Seller warrants its title to the products sold by it and warrants to the Purchaser that its products are free of defects of workmanship or material and are in conformity with applicable specifications and descriptions referred to or set out herein. The foregoing warranties are the only warranties applicable to purchases. All other warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are disclaimed. The Seller does not warrant that its products will meet or comply with the requirements of any safety code or regulation of any state, municipality, or other jurisdiction. If any sample or model was shown to the Purchaser, such sample or model was used merely to illustrate the general type and quality of the products and not to represent that the products would necessarily conform to the sample or model.

LIMITATION OF LIABILITY: It is understood and agreed that the Seller’s liability whether in contract, in tort, under any warranty set forth herein, in negligence, or otherwise shall not exceed the return of the amount of the purchase price paid by the Purchaser, or, at the option of the Seller, in the Seller’s sole discretion, the replacement or repair of the product or part concerned (F.O.B. the Seller’s factory or such other place as the Seller may designate), and under no circumstances shall the Seller be liable for special, indirect, or consequential damages. The price stated for the product is a consideration in limiting the Seller’s liability. No action, regardless of form, shall be maintained hereunder unless the facts giving rise to it are discovered within 12 months of shipment and written notice thereof given to Seller within 30 days of discovery. Products which are replaced by Seller in accordance with foregoing shall become the property of Seller and shall be returned to it by the Purchaser F.O.B. point of shipment.

VENDEE AGREES that all sales transactions shall be considered to have been made in the State of California and shall be interpreted in accordance with the laws and regulations of the State of California. Purchaser agrees to California jurisdiction in any action, suit or proceeding arising out of this sales transaction and concedes that it, and each of them, transacted business in the State of California. In the event legal action is commenced between the parties hereto, Purchaser agrees that venue shall be laid in Los Angeles County, California. VENDEE shall have no liability whatsoever for any direct or indirect, special or consequential damages relating in any way to the products sold by Vendee. Vendee’s sole liability shall be limited to the repair or replacement of any defective products.

© 2007 by American-De Rosa Lamparts, LLC